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Janelle Barlow's Page


Emotional Value

Do you want your products and services to have emotional value to your customers?

Smart Videoconferencing

How can you make the videoconference equipment your friend?

Branded Customer Service

Can you get a competitive edge by making customer service a delightfully branded experience?

A Complaint Is a Gift

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable...

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