BK Blog Post
Posted by Stewart Levine, Resolutionary, ResolutionWorks.
Stewart Levine is a lawyer, management consultant, mediator, and trainer. His clients and students include American Express, Caterpillar Corporation, Chevron, ConAgra, General Motors, Oracle, and others.
The only way to resolve conflict is to listen to what they have to say. Until you stop thinking about yourself, your position, and what you’ll say next you have no chance to resolve the conflict.
Listening is the most underrated of communication skills. People think that good listeners are great communicators and they become more interested in you.
Here are what I believe are the key behaviors that the best listeners embody:
Now is the time bla bla bla