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A Letter to Richard Branson

Jeevan Sivasubramaniam Posted by Jeevan Sivasubramaniam, Managing Director, Editorial, Berrett-Koehler Publishers Inc.

A Letter to Richard Branson
One customer decided to write to Richard Branson, founder of the Virgin empire, about the horrible experience that he had on a Virgin Atlantic flight. The letter then became a video and soon thereafter, a viral phenomenon. It's easy to see why -- it's hilarious!Virgin airlines, being the good sports that they are, now use this video in their training programs.